Salesforce Agentforce is transforming how enterprises automate CRM workflows — replacing static bots with intelligent, context-aware AI agents that can reason, decide, and act within Salesforce. The AI-201 Agentforce Specialist certification validates the skills to design, build, and govern these agents in production environments.
This specialization prepares you for that certification through three progressive courses grounded in real Salesforce org experience. You will begin with Einstein AI and the Einstein Trust Layer, move into hands-on agent construction using Agent Builder, and advance to multi-agent orchestration, Data Cloud integration, and enterprise deployment patterns.
Every module is built inside actual Salesforce tooling — Prompt Builder, Agent Builder, Flows, Apex actions, and Data Cloud — so you develop skills that transfer directly to your Salesforce org and to the AI-201 exam. The specialization closes with a dedicated certification readiness module including mock exams, question walkthroughs, and exam strategy.
Whether you are a Salesforce administrator expanding into AI, a developer building intelligent automation, or a consultant positioning clients for agentic CRM, this program gives you the technical depth and exam confidence to succeed.
Applied Learning Project
Across the three courses in this specialization, you will build a complete, end-to-end Agentforce implementation inside Salesforce. Starting from setting up Einstein AI and designing prompt templates in Prompt Builder, you will progressively build, connect, and validate intelligent agents — grounding them in Salesforce CRM data and Data Cloud signals, automating workflows through Salesforce Flows, and extending them through Apex actions and external integrations. In the final course, you will implement a production-ready case closure automation solution using multi-agent coordination, conditional business logic, and exception handling — delivering a fully tested, governance-compliant Agentforce system that demonstrates mastery of the Agentforce and real-world enterprise deployment standards.
