Based on the best-selling book, The Effective Manager, by Mark Horstman, Kate Braun, and Sarah Sentes. Effective management is at the heart of every successful organization. This course equips professionals with practical, behavior-based techniques to build trust, enhance communication, and lead teams effectively in today’s hybrid and remote work environments.
Effective Management: Essential Manager Skills
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Effective Management: Essential Manager Skills
Instructor: Wiley-Expert Edge Course Instructors
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Build trust through consistent, structured one-on-ones
Deliver feedback using a clear, four-step model that drives change
Coach team members to improve performance and develop skills
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
March 2026
Assessments
16 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
There are 16 modules in this course
In this section, we define an effective manager by measurable results, emphasizing the need for quantified key results and applying the 'Mission First, People Always' principle to guide decision-making and ensure organizational success.
What's included
2 videos1 reading1 assignment
In this section, we cover the four evidence-based management behaviors that drive results and retention across all organizational contexts.
What's included
1 video6 readings1 assignment
In this section, we explore the importance of designing management practices that are both teachable and sustainable, ensuring team scalability, organizational resilience, and consistent performance across roles and environments.
What's included
1 video1 reading1 assignment
In this section, we learn how weekly 30-minute One-on-Ones build trust, reduce interruptions, and save time by enabling proactive leadership and stronger team connections.
What's included
1 video7 readings1 assignment
In this section, we explore how to conduct effective One-on-Ones for remote and hybrid teams, emphasizing structured check-ins to build trust, close communication gaps, and sustain performance through intentional, consistent engagement.
What's included
1 video1 reading1 assignment
In this section, we’ll learn how to start running One-on-Ones the Manager Tools way.
What's included
1 reading1 assignment
In this section, we introduce the Manager Tools Feedback Model to deliver clear, respectful performance feedback. By describing objective behavior, analyzing impact, and guiding future actions, managers gain a repeatable method for effective, development-focused communication.
What's included
1 video10 readings1 assignment
In this section, we explore delivering effective verbal feedback to remote direct reports through consistent O3s, emphasizing trust, clarity, and the distinction between feedback and praise to maintain productivity and alignment.
What's included
1 video2 readings1 assignment
In this section, we learn that effective feedback delivery requires trust built through 12 weeks of consistent Manager Tools One on Ones (MTO3s) before introducing the Manager Tools Feedback Model, ensuring readiness and reducing resistance.
What's included
1 video2 readings1 assignment
In this section, we explore the DBQ coaching model, a structured, weekly process enabling managers to drive sustained performance improvement through measurable goals, collaborative resource planning, and actionable plans with just 5-10 minutes of effort per team member.
What's included
1 video2 readings1 assignment
In This Section, we will learn how coaching differs when working with remote directs.
What's included
1 reading1 assignment
In this section we will explore how to get started with rolling out your coaching.
What's included
1 reading1 assignment
In this section, we explore how effective delegation scales team productivity by shifting focus from technical tasks to empowering people. Using the Manager Tools Delegation Model, managers learn to assign work strategically, build team capability, and drive sustainable growth through empowered execution.
What's included
1 video4 readings1 assignment
In this section, we will learn about delegating for those who work remotely.
What's included
1 reading1 assignment
In this section, we will explore how to get started delegating.
What's included
1 reading1 assignment
In this section, you’ll learn what it means to manage effectively using the proven Manager Tools approach.
What's included
1 reading1 assignment
Instructor
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