Manage Challenges with Resilience

Manage Challenges with Resilience

This course is part of New Manager’s Playbook Specialization

Instructor: Harvard Business Review

Included with

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3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

3 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Some related experience required

1 week to complete

at 10 hours a week

Flexible schedule

Learn at your own pace

What you'll learn

Resolve conflicts effectively by preparing for difficult conversations, listening well, sharing your perspective, focusing on areas of agreement
Coach and encourage team members to resolve their own conflicts and know when and how to intervene.
Identify stress triggers and apply strategies to maintain personal and team productivity.
Cultivate long-term well-being through healthy habits and mental practices to combat workplace challenges.

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

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Build your subject-matter expertise

This course is part of the New Manager’s Playbook Specialization

When you enroll in this course, you'll also be enrolled in this Specialization.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate

There are 3 modules in this course

Build the skills needed to thrive under pressure. This course provides practical strategies to manage workplace conflicts, coach others, and handle stress effectively. You’ll learn to navigate difficult interactions through thoughtful communication, respond to stress with resilience, and foster a healthy, productive environment for yourself and your team.

Conflict is inevitable, but it doesn’t have to be unmanageable. Discover how to effectively handle—and coach members of your team in handling—disagreements through careful preparation, good communication, and a focus on solutions that work for all parties.

What's included

8 videos29 readings1 assignment

8 videos Total 22 minutes

Why Conflict Can Be Good for Innovation 3 minutes
What’s Your Approach to Conflict? 2 minutes
A Healthy Way to Engage with Conflict 3 minutes
Get Ready for a Tough Conversation 3 minutes
What Good Listening Really Sounds Like 3 minutes
Turning Conflict into a Healthier Relationship 3 minutes
One Key to Resolving Conflict: Open Mindedness 1 minute
When Conflict Is Productive and When It’s Not 3 minutes

29 readings Total 290 minutes

Respond to Conflict with Confidence 10 minutes
The upside of conflict 10 minutes
Misconceptions about conflict 10 minutes
What’s your conflict style? 10 minutes
Common sources of disagreement 10 minutes
Ways to address conflict 10 minutes
Prepare for a Difficult Conversation 10 minutes
How did we get here? 10 minutes
Consider the other person’s style 10 minutes
Determine your goal 10 minutes
Get in the right mindset 10 minutes
Make a plan 10 minutes
Talk Through a Disagreement 10 minutes
Frame the conversation 10 minutes
Listen well 10 minutes
Share your point of view 10 minutes
Choose your words carefully 10 minutes
Resolve a Conflict Successfully 10 minutes
Recipe for a successful resolution 10 minutes
Focus on agreement 10 minutes
Explore options together 10 minutes
Map out a solution 10 minutes
Repair your relationship 10 minutes
Help Your Team Deal with Conflict 10 minutes
Beyond us versus them 10 minutes
Foster respect on your team 10 minutes
Address insensitive behavior 10 minutes
Lead by example 10 minutes
Know when to intervene 10 minutes

1 assignment Total 30 minutes

Difficult Interactions Assessment 30 minutes

Don’t let stress weigh you down any longer. By learning how stress affects you, where it comes from, and how you can control it, you’ll set yourself up to be happier, more productive, and healthier in and out of the office.

What's included

8 videos25 readings1 assignment

8 videos Total 15 minutes

Mentor Moment: How We Think About Stress 2 minutes
Hijacked by Stress 2 minutes
Counteract Secondhand Stress 1 minute
The Calm Down Effect 2 minutes
How We Get Hooked 2 minutes
Your Resilience Starts with Your Values 2 minutes
The Good Around You 2 minutes
Engage in Activities That Make You Happy 2 minutes

25 readings Total 256 minutes

Understand Stress 10 minutes
Stress—we all feel it 10 minutes
What stress is—and isn’t 10 minutes
The tools you need to manage stress 10 minutes
Make stress work for you 10 minutes
What Stresses You Out—and Why? 10 minutes
Recognize the warning signs 10 minutes
Tune into your mood 10 minutes
Where does your stress come from? 10 minutes
Don’t let stress spread 10 minutes
Manage Stress in the Moment 14 minutes
Calm your mind 10 minutes
Shift your perception 10 minutes
Let go of what you can’t control 10 minutes
Build Resilience to Stress 10 minutes
What is resilience? 10 minutes
Find a sense of purpose 10 minutes
Live your values 10 minutes
Connect with others 10 minutes
Adapt to change 10 minutes
Cultivate Well-Being 12 minutes
A healthier you 10 minutes
Make time for mindfulness 10 minutes
Put your health first 10 minutes
Rest and recharge 10 minutes

1 assignment Total 30 minutes

Stress Management Assessment 30 minutes

What's included

2 assignments

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Harvard Business Review

24 Courses 12,002 learners

Offered by

Harvard Business Review

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.