IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

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[Featured Image] A cybersecurity professional sits at his office shared space with others, working on his computer using MITRE ATT&CK to help prevent security breaches.

What Is the MITRE ATT&CK Framework?

Learn about the MITRE ATT&CK Framework for preventing cybersecurity threats, including techniques, procedures, and types of MITRE ATT&CK matrices, as well as careers where you can use this framework.

December 9, 2024

Article

[Featured image] Coursera learner Donald Collins poses in a gray suit with a purple tie.

Meet the IT Support Tech Advancing Toward a Cybersecurity Career

Deskside support tech Donald Collins arrived in the US from Jamaica just as the pandemic began. He chose to invest his time on Coursera and learn as much as he could.

December 6, 2024

Article

[Featured Image] A person working for an IT manager salary sits in front of his laptop in an office space.

IT Manager Salary: Your 2026 Guide

Information technology managers plan and coordinate computer-related systems and technology. Explore how much you can earn as an IT manager based on education, experience, location, job title, and industry.

December 3, 2024

Article

[Featured Image] A cybersecurity professional sits at his office shared space with others, working on his computer using MITRE ATT&CK to help prevent security breaches.

What Is the MITRE ATT&CK Framework?

Learn about the MITRE ATT&CK Framework for preventing cybersecurity threats, including techniques, procedures, and types of MITRE ATT&CK matrices, as well as careers where you can use this framework.

December 9, 2024

Article

[Featured image] Coursera learner Donald Collins poses in a gray suit with a purple tie.

Meet the IT Support Tech Advancing Toward a Cybersecurity Career

Deskside support tech Donald Collins arrived in the US from Jamaica just as the pandemic began. He chose to invest his time on Coursera and learn as much as he could.

December 6, 2024

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support and Services, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Cloud Computing

4.7
Rating, 4.7 out of 5 stars
1.5K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

Google

Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

4.8
Rating, 4.8 out of 5 stars
163K reviews

Beginner · Course · 1 - 3 Months

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
211K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] Coursera Plus subscriber Corey O'Brien sits in front of his desktop computer, which displays the certificate he earned after completing the Microsoft IT Support Specialist Professional Certificate.

Meet the Automotive Tech Exploring New Careers with Coursera Plus

With Coursera Plus, Corey O’Brien can discover what he enjoys and where his career could go next.

November 22, 2024

Article

[Featured image] An IT support specialist in a blue shirt stands in front of a laptop in a brightly lit office. A co-worker sits in the background.

3 Ways IT Professionals Can Start Using Generative AI Right Now

Discover three practical ways IT professionals can leverage the power of generative AI right now.

November 20, 2024

Article

[Featured Image] A businessperson in an ivory blouse smiles while looking at their laptop and learning they passed the exam and earned the Microsoft Certified: Azure Fundamentals credential, an alternative to the now-retired MTA certification.

What Were MTA Certifications from Microsoft? + 8 Certifications to Consider Instead

In June of 2022, Microsoft retired the MTA certifications, but has a suite of fundamental certifications to consider instead.

November 11, 2024

Article

[Featured Image] A woman works at a laptop that is filled with graphs and charts, and that is plugged into one of her solid state drives to save her work.

Solid State Drives: A Guide to SSDs

Solid state drives are a storage technology with increased data transfer speeds that meet the demands of today’s computing technology. Discover how SSDs work and their benefits as compared to HDDs.

November 7, 2024

Article

[Featured Image] A web developer, which is one of the highest-paying tech jobs, works on some coding on a computer with two screens.

6 Highest-Paying Tech Jobs

As jobs in technological fields continue to grow, discover which of these roles have high salaries, as well as the education and training requirements of each job.

November 6, 2024

Article

[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2026 Guide

Learn about a technical analyst salary and how external factors, such as where you work, your education, skills, and experience, impact it.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

[Featured Image] A company's IT person is showing their colleagues the repetitive and menial tasks that they programmed to be automated.

IT Automation: 2026 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A person working for an IT manager salary sits in front of his laptop in an office space.

IT Manager Salary: Your 2026 Guide

Information technology managers plan and coordinate computer-related systems and technology. Explore how much you can earn as an IT manager based on education, experience, location, job title, and industry.

December 3, 2024

Article

[Featured image] Coursera Plus subscriber Corey O'Brien sits in front of his desktop computer, which displays the certificate he earned after completing the Microsoft IT Support Specialist Professional Certificate.

Meet the Automotive Tech Exploring New Careers with Coursera Plus

With Coursera Plus, Corey O’Brien can discover what he enjoys and where his career could go next.

November 22, 2024

Article

[Featured image] An IT support specialist in a blue shirt stands in front of a laptop in a brightly lit office. A co-worker sits in the background.

3 Ways IT Professionals Can Start Using Generative AI Right Now

Discover three practical ways IT professionals can leverage the power of generative AI right now.

November 20, 2024

Article

[Featured Image] A businessperson in an ivory blouse smiles while looking at their laptop and learning they passed the exam and earned the Microsoft Certified: Azure Fundamentals credential, an alternative to the now-retired MTA certification.

What Were MTA Certifications from Microsoft? + 8 Certifications to Consider Instead

In June of 2022, Microsoft retired the MTA certifications, but has a suite of fundamental certifications to consider instead.

November 11, 2024

Article

[Featured Image] A woman works at a laptop that is filled with graphs and charts, and that is plugged into one of her solid state drives to save her work.

Solid State Drives: A Guide to SSDs

Solid state drives are a storage technology with increased data transfer speeds that meet the demands of today’s computing technology. Discover how SSDs work and their benefits as compared to HDDs.

November 7, 2024

Article

[Featured Image] A web developer, which is one of the highest-paying tech jobs, works on some coding on a computer with two screens.

6 Highest-Paying Tech Jobs

As jobs in technological fields continue to grow, discover which of these roles have high salaries, as well as the education and training requirements of each job.

November 6, 2024

Article

[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2026 Guide

Learn about a technical analyst salary and how external factors, such as where you work, your education, skills, and experience, impact it.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

[Featured Image] A company's IT person is showing their colleagues the repetitive and menial tasks that they programmed to be automated.

IT Automation: 2026 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

Frequently asked questions (FAQ)