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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.5
stars
2,844 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

SD

May 16, 2020

A very short and interesting course track to understand the basic of operations management if you do not want to go in depth. The concepts are explained well in a very simplistic manner.

AV

Sep 19, 2020

I like the lecturer the way he goes straight into the point with very simple and easy to understand explanation. No sophisticated words/ vocab. Excellent for the beginner

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251 - 275 of 653 Reviews for Introduction to Operations Management

By Shaunak A

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Aug 9, 2018

Excellent Course to Understand the Basics of Operations management

By Amy S

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Jun 17, 2025

Great professor! Entertaining and informative. Has great stories!

By Tom M

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Mar 19, 2021

Very interesting to get first insights into operations management

By Aashish B

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Mar 20, 2017

Loved the course content, the teaching and the entire experience!

By fakulie a j

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Jan 24, 2016

I love operations Management and i will like to do it for my PhD.

By jackie w

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Oct 19, 2023

I enjoyed how the material was taught. It was very informative.

By Abhishek S

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Feb 18, 2018

I come to understand the core and need of operations management.

By Daniel S

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May 24, 2016

I realized that I like it a lot despite my previous expectation.

By Nuttapatch J

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Dec 29, 2025

I like the lecturer his lecture is smart with clear explanation

By Rishi K J

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Jul 7, 2020

Only setback is the assessment parts are extremely challenging

By Zhang J

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Jun 20, 2020

Interesting course, very relevant to work and useful concepts.

By AMAN R

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Feb 5, 2020

The topics are really helpful it will create a firm foundation

By ARVIND M

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May 27, 2017

Perfect course to know about basics of Operations Management!

By Kemas T

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Apr 23, 2020

It's a Challenging yet Insightful course. I'd recommend it.

By Zhen T W

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Dec 3, 2017

I find this course very interesting and important to learn.

By Hala Z

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Jan 4, 2017

Wish it was longer or it had a number of followup courses.

By Dimitar S

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Feb 8, 2016

Great course. Very challenging homework. Really good work!

By Augusto B P

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Jun 27, 2021

Excelente curso, excelente material, excelente expositor.

By Joerg K

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Sep 16, 2020

Highly relevant and practical content. Also, well taught!

By Sunny S

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Apr 3, 2022

A nice course to get the basics of operation management.

By Türker Ö

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Mar 11, 2021

İt is jut wonderful course. Thank you for this course...

By PAULO E L G

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Oct 14, 2017

Excelente curso para profissionais de setor industrial.

By Ryan T

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May 14, 2016

Great overview, covers a lot in a short amount of time.

By Ning Y

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May 26, 2018

very good course. Especiallly the homework and exam.