Learner Reviews & Feedback for Technical Diagnostics and Troubleshooting Techniques by Microsoft
About the Course
Top reviews
26 - 28 of 28 Reviews for Technical Diagnostics and Troubleshooting Techniques
By Ellen R
•Dec 9, 2025
Initially, I really enjoyed the learning process of this course, but as I progressed through each module, I was disappointed that the learning materials weren't more varied and visually stimulating. Most of the videos were nothing more than a lecture, without interesting visuals to keep things interesting and memorable. In many cases, I found reading the video transcripts to be more useful as I could take my time when complex details were being explained. I would have liked more interactive lessons, or videos showing actually IT professionals doing their jobs, talking about their experiences, showing actual hardware, computer components, network equipment and real-life examples instead of just someone telling a story about hypothetical situations. So much of this course involved terminology and acronyms. I spent a lot of time creating notes of these details because they were impossible to memorize especially at the rapid pace they were mentioned throughout the course. It would be nice to have a printable glossary to accompany this course instead of having to create one myself. Overall, I learned a lot, but it could have been less tedious if better use was made of the videos.
By Jacob L
•Sep 13, 2024
This course is the only one of the 6 courses in the whole series that has some value, but in terms of troubleshooting, it is far less detailed and valuable than the corresponding part of CompTIA A+. Overall, I am very disappointed with the quality of these 6 courses. I really suspect that this course was written by AI. The content order is chaotic, there are too many repeated contents between courses, there are too many slogans for Microsoft's own products, but very few actual operation demonstrations. It feels like a waste of time. I have never experienced such a bad feeling in other Coursera courses. I really don't recommend it.
By RYAN G
•Nov 7, 2025
Why is the rest of "Introduction to Computers" Module 1 erroneously placed at the end of Module 4 HERE?