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Learner Reviews & Feedback for Tech Support Career Guide and Interview Preparation by IBM

4.9

stars

141 ratings

About the Course

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition. A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably....

Top reviews

Oct 27, 2023

I have a lot to learn of this free course. Thank you Coursera!

Aug 22, 2025

Great course, highly recommended for beginners entering the IT career space.

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26 - 30 of 30 Reviews for Tech Support Career Guide and Interview Preparation

By BATHULA P K

•

Jul 10, 2024

good

By Himalaya C

•

Feb 25, 2023

If you are looking forward into IT from any stream Nothing will boost and gives the solid confidence than this course except the fact you will have to gather knowledge and build interest in IT and PC industry.

By KAMMARI M

•

Sep 8, 2023

good

By Neil W

•

Feb 25, 2026

Simple and easy to follow visual aids. Script is read by AI-generated voice with an annoying "sing-song" character that becomes grating over time. Quizzes and exams are incoherent in parts, with significant errors. Not that good.

By Nicolas C

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Feb 5, 2024

Good knowledge and preparation, but terribly made quizes.