What background knowledge is necessary to enroll in the course?

This course requires no prior experience with AI or programming. It’s suitable for beginners, although familiarity with automation tools or basic business processes will be helpful. The course covers everything from the fundamentals of AI agents to advanced integration techniques.

Who is this course for?

This course is ideal for business owners, managers, and anyone looking to integrate AI into their workflow. Whether you work in marketing, customer service, or tech, the course will give you the skills to automate tasks and enhance productivity using AI agents.

How long does it take to complete the course?

The course includes approximately 21 hours of video content. The duration to complete the course depends on your pace, but it can typically be finished in a few weeks by dedicating a few hours each week.

Can I preview a course before enrolling?

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

When will I have access to the lectures and assignments?

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

What will I get when I enroll?

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

When will I receive my Course Certificate?

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

Why can’t I audit this course?

This course is currently available only to learners who have paid or received financial aid, when available.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Practical AI Agents 2026 – Build Agentic Workflows

8 days left! Grow your skills with Coursera Plus for $239/year (usually $399). Save now.

Practical AI Agents 2026 – Build Agentic Workflows

Instructor: Packt - Course Instructors

Included with

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6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

6 modules

Gain insight into a topic and learn the fundamentals.

Intermediate level

Recommended experience

6 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Learn to design, implement, and automate workflows using AI agents for various business tasks
Master prompt engineering and AI agent development to build custom solutions
Gain practical knowledge of Zapier and its advanced features for business automation
Understand AI agent design patterns and workflows to enhance business efficiency

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There are 6 modules in this course

This course features Coursera Coach!

A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. Unlock the power of AI agents and automation with this hands-on course that equips you to build intelligent workflows for business tasks, such as customer service and social media content creation. By the end of the course, you’ll be ready to leverage automation to boost productivity and streamline operations. The course walks you through the essentials of AI agents, including creating your first AI agents and mastering prompt engineering. You’ll also learn how to design, test, and refine your agents, using tools like Zapier to maximize automation capabilities. Ideal for business owners, entrepreneurs, and professionals, this intermediate-level course requires no prior AI experience but benefits from basic business process knowledge. You'll finish with a clear roadmap to implement AI agents within your organization.

In this module, we will introduce you to the world of AI agents, automation, and agentic workflows. You’ll learn how to build your first AI agent quickly and explore how AI can transform tasks like marketing. We’ll also discuss the key decision-making process around creating vs. purchasing AI solutions.

What's included

5 videos1 reading

In this module, we will dive into the world of prompt agents and teach you the best practices for crafting high-quality prompts. You’ll also learn how to build recurring AI agents using CustomGPTs, with examples like creating a customer service assistant that saves hours of manual work.

What's included

4 videos1 assignment

In this module, we will focus on designing AI agents, learning to identify when and why you need them in your business. You’ll also master the art of visualizing your workflows through flowcharts and explore real-world design patterns for building effective AI agents.

What's included

6 videos1 assignment

6 videosTotal 34 minutes

Introduction to Designing AI Agents2 minutes
DECIDE: Do I Even Need an AI Agent?8 minutes
Interlude: Master Flowcharts in 5 Minutes to Visualise Your Workflows5 minutes
The Matrix Has You: Agentic Design Patterns in the Real World6 minutes
Faster Horses: Transform Your Business with AI-First Thinking9 minutes
Evaluate and Improve Your AI Agents4 minutes

1 assignmentTotal 15 minutes

Designing AI Agents - Assessment15 minutes

In this module, we will walk you through the fundamental aspects of using Zapier, from setting up your account to creating workflows with triggers and actions. You’ll also explore more advanced features, allowing you to maximize your automation potential.

What's included

6 videos1 assignment

6 videosTotal 38 minutes

Introduction to Zapier Fundamentals1 minute
Set Up Your Zapier Account4 minutes
Learn Zapier Basics: Triggers, Actions, and Workflows9 minutes
Unlock Zapier's Advanced Features7 minutes
Agent Example 1: Call Dossier Assistant + Zapier AI Agents Unpacked13 minutes
Adapt Existing Zapier Agent Templates for Your Business4 minutes

1 assignmentTotal 15 minutes

Zapier Fundamentals - Assessment15 minutes

In this module, we will show you how to implement AI agents within Zapier, providing step-by-step examples of building powerful multi-agent systems for tasks like customer service, social media content generation, and more.

What's included

7 videos1 assignment

7 videosTotal 62 minutes

Introduction to AI Agents in Zapier3 minutes
Agent Example 2: I'll Be Back - Your Daily Industry News Agent4 minutes
Agent Example 3: Build a Customer Service Agent That Never Sleeps12 minutes
Agent Example 4: Generate Social Media Content Automatically (Multi-Agent)9 minutes
Agent Example 5: Gringotts Expenses and Receipts Agent9 minutes
Agent Example 6: Big Brother Is Watching - Client Activity Agent (Multi-Agent)12 minutes
Agent Example 7: Analyse Resumes in Seconds (Multi-Agent)13 minutes

1 assignmentTotal 15 minutes

AI Agents in Zapier - Assessment15 minutes

In this module, we will guide you through creating a concrete 30-day action plan to start integrating AI agents into your workflows. By the end of this section, you'll be equipped with a roadmap to make your AI solutions a success.

What's included

1 video2 assignments

Instructor

Packt - Course Instructors

Packt

1,674 Courses477,715 learners

Offered by

Packt

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Frequently asked questions

AI Agentic Workflows involve the use of AI agents to automate tasks across various systems and applications, streamlining business operations. These workflows help reduce human intervention, improve efficiency, and allow businesses to focus on more critical functions. With the growing importance of AI and automation, understanding how to implement AI agents is crucial for modern businesses aiming to stay competitive and drive productivity.

This course teaches you how to build and deploy AI agents that automate business processes. You will learn how to create AI agents for tasks such as customer service, marketing automation, and content generation. The course provides practical examples and tools, like Zapier and CustomGPTs, to help you design intelligent workflows that improve efficiency and reduce time spent on manual tasks.

Upon completion, you will be able to design and implement AI agents for various business processes, such as customer support, marketing, and content creation. You will also learn to integrate AI agents with tools like Zapier, create recurring tasks with CustomGPTs, and continuously optimize agent performance to meet your evolving business needs.