Generative AI is reshaping how modern businesses automate tasks and improve efficiency. This course will teach you how to design and implement AI-powered automations using practical, hands-on approaches. Whether you’re new to automation or looking to sharpen your skills, you’ll gain the foundational knowledge needed to identify automation opportunities and build simple AI-enabled workflows.

Introduction to GenAI for Business Process Automation

Introduction to GenAI for Business Process Automation
This course is part of GenAI for Business Process Automation Specialization



Instructors: Kasie Pardi
2,462 already enrolled
Included with
10 reviews
Recommended experience
What you'll learn
Identify opportunities for AI-driven automation in business processes
Evaluate generative AI tools and platforms to determine the best fit for specific automation scenarios.
Develop hands-on experience in designing prompts to create effective automated workflows.
Gain expertise in practical application of generative AI tools to develop and implement automation solutions for real-world business processes.
Skills you'll gain
Tools you'll learn
Details to know

Add to your LinkedIn profile
See how employees at top companies are mastering in-demand skills

Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate

There are 5 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Offered by
Explore more from Support and Operations
Why people choose Coursera for their career

Felipe M.

Jennifer J.

Larry W.

Chaitanya A.
Learner reviews
- 5 stars
80%
- 4 stars
10%
- 3 stars
10%
- 2 stars
0%
- 1 star
0%
Showing 3 of 10
Reviewed on Oct 27, 2025
Each course in this 3 course specialization is excellent in providing a strong foundation in Business Process Optimization.

Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy
¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.





