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  • It Support

It Support Courses

IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.


Popular It Support Courses and Certifications


  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    M

    Microsoft

    Microsoft IT Support Specialist

    Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support and Services, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Cloud Computing

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.5K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    Technical Support Fundamentals

    Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows

    4.8
    Rating, 4.8 out of 5 stars
    ·
    163K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    G

    Google

    Google IT Support

    Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    211K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    G

    Google

    System Administration and IT Infrastructure Services

    Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage

    4.8
    Rating, 4.8 out of 5 stars
    ·
    26K reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    J

    Johns Hopkins University

    Healthcare IT Support

    Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, System Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support

    4.7
    Rating, 4.7 out of 5 stars
    ·
    1.4K reviews

    Beginner · Specialization · 3 - 6 Months

  • Status: Free Trial
    Free Trial
    I

    IBM

    Preparation for CompTIA A+ Certification

    Skills you'll gain: Hardware Troubleshooting, Operating Systems, Desktop Support, Network Troubleshooting, Network Infrastructure, System Configuration, Computer Hardware, System Support, Microsoft Windows, Information Systems Security, Mac OS, Information Technology, Software Installation, Technical Support, Operating System Administration, Networking Hardware, Data Storage, Network Security, Command-Line Interface, Peripheral Devices

    4.6
    Rating, 4.6 out of 5 stars
    ·
    268 reviews

    Intermediate · Specialization · 3 - 6 Months

What brings you to Coursera today?

  • Status: Free Trial
    Free Trial
    I

    IBM

    IBM IT Support

    Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Cloud Computing, Professional Networking, Help Desk Support, Data Storage, Desktop Support, Peripheral Devices, Information Technology, Artificial Intelligence, Customer Service

    4.7
    Rating, 4.7 out of 5 stars
    ·
    12K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Next level skills. New Year savings.

    Save on Coursera Plus
  • Status: Free Trial
    Free Trial
    I

    IBM

    Information Technology (IT) Fundamentals for Everyone

    Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Cybersecurity, Cloud Infrastructure, Hardware Troubleshooting, Data Storage, Database Software, Operating Systems, Computer Networking, Computer Security Awareness Training, Computer Programming, Virtual Private Networks (VPN), Project Management

    4.7
    Rating, 4.7 out of 5 stars
    ·
    271 reviews

    Beginner · Course · 1 - 3 Months

  • Status: Free Trial
    Free Trial
    Status: AI skills
    AI skills
    G

    Google

    Google Cybersecurity

    Skills you'll gain: Threat Modeling, Network Security, Threat Management, Vulnerability Management, Intrusion Detection and Prevention, Hardening, Computer Security Incident Management, Security Management, Cyber Threat Intelligence, Cyber Attacks, Incident Response, Cybersecurity, Network Protocols, Threat Detection, Bash (Scripting Language), Debugging, Linux, Interviewing Skills, Python Programming, SQL

    Build toward a degree

    4.8
    Rating, 4.8 out of 5 stars
    ·
    63K reviews

    Beginner · Professional Certificate · 3 - 6 Months

  • Status: Preview
    Preview
    C

    Coursera

    Technical Troubleshooting: Diagnostics, Networks, Customers

    Skills you'll gain: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis

    5
    Rating, 5 out of 5 stars
    ·
    8 reviews

    Beginner · Course · 1 - 4 Weeks

  • Status: Free Trial
    Free Trial
    I

    IBM

    Introduction to Technical Support

    Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation

    4.8
    Rating, 4.8 out of 5 stars
    ·
    1.2K reviews

    Beginner · Course · 1 - 3 Months

  • Status: New
    New
    Status: Free Trial
    Free Trial
    P

    Pearson

    Cisco Certified Support Technician IT Support - 100-140

    Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Threat Management, Help Desk Support, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security

    4.7
    Rating, 4.7 out of 5 stars
    ·
    14 reviews

    Beginner · Specialization · 1 - 3 Months

What brings you to Coursera today?

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In summary, here are 10 of our most popular it support courses

  • Microsoft IT Support Specialist: Microsoft
  • Technical Support Fundamentals: Google
  • Google IT Support: Google
  • System Administration and IT Infrastructure Services: Google
  • Healthcare IT Support: Johns Hopkins University
  • Preparation for CompTIA A+ Certification: IBM
  • IBM IT Support: IBM
  • Information Technology (IT) Fundamentals for Everyone: IBM
  • Google Cybersecurity: Google
  • Technical Troubleshooting: Diagnostics, Networks, Customers: Coursera

Skills you can learn in Marketing

Market (economics) (28)
Social Media (15)
Marketing Strategy (14)
Analytics (13)
Brand (13)
Digital Marketing (13)
Marketing Analytics (11)
Plan (11)
Advertising (9)
Modeling (9)
Social Media Marketing (9)
Brand Management (7)

Frequently Asked Questions about It Support

IT Support refers to the services and assistance provided to users of technology, including hardware, software, and network systems. It is crucial because it ensures that technology operates smoothly, enabling businesses and individuals to maximize productivity. Effective IT Support helps resolve technical issues, maintain system security, and provide guidance on using technology effectively. As technology continues to evolve, the importance of IT Support grows, making it a vital component of any organization.‎

A career in IT Support can lead to various job opportunities, including help desk technician, technical support specialist, IT Support analyst, and network administrator. These roles typically involve troubleshooting technical issues, assisting users with software and hardware problems, and maintaining IT infrastructure. With experience, you may also advance to positions such as IT manager or systems administrator, where you can oversee larger teams and more complex systems.‎

To succeed in IT Support, you should develop a range of skills. Key technical skills include knowledge of operating systems, networking, and troubleshooting techniques. Additionally, strong communication skills are essential for effectively assisting users and explaining technical concepts in an understandable way. Familiarity with customer service principles and problem-solving abilities will also enhance your effectiveness in this role.‎

Some of the best online IT Support courses include the Google IT Support Professional Certificate and the IBM IT Support Professional Certificate. These programs provide comprehensive training in IT fundamentals, troubleshooting, and customer service skills, preparing you for a successful career in IT Support.‎

Yes. You can start learning IT support on Coursera for free in two ways:

  1. Preview the first module of many IT support courses at no cost. This includes video lessons, readings, graded assignments, and Coursera Coach (where available).
  2. Start a 7-day free trial for Specializations or Coursera Plus. This gives you full access to all course content across eligible programs within the timeframe of your trial.

If you want to keep learning, earn a certificate in IT support, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.‎

To learn IT Support, start by exploring online courses that cover the fundamentals of technology and troubleshooting. Engage with interactive content, participate in forums, and practice your skills through hands-on projects. Additionally, consider seeking internships or volunteer opportunities to gain real-world experience, which can enhance your understanding and confidence in the field.‎

IT Support courses typically cover a variety of topics, including computer hardware, software installation and configuration, networking basics, and troubleshooting techniques. You may also learn about customer service skills, cybersecurity principles, and the use of various IT Support tools. These topics provide a well-rounded foundation for anyone looking to enter the IT Support field.‎

For training and upskilling employees in IT Support, courses like the Microsoft IT Support Specialist Professional Certificate and the Healthcare IT Support Specialization are excellent choices. These programs are designed to equip individuals with the necessary skills to excel in IT Support roles, making them suitable for workforce development.‎

This FAQ content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

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