IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Microsoft
Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Microsoft Office, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support and Services, Technical Support, Hardware Troubleshooting, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Cloud Computing
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Technical Documentation, Hardware Troubleshooting, Customer Support, Computer Networking, System Software, Technical Communication, Computer Literacy, Linux, Microsoft Windows
Beginner · Course · 1 - 3 Months

Skills you'll gain: IT Security Architecture, Computer Networking, Operating System Administration, Package and Software Management, Network Troubleshooting, Version Control, IT Automation, Systems Administration, IT Infrastructure, TCP/IP, Git (Version Control System), Chef (Configuration Management Tool), Network Security, Ruby (Programming Language), File Systems, Microsoft Windows, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Systems Administration, IT Infrastructure, Lightweight Directory Access Protocols, Cloud Management, Operating System Administration, Active Directory, Server Administration, Disaster Recovery, Linux Administration, Technical Consulting, Windows Servers, Cloud Computing, Network Administration, Data Storage
Beginner · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Medical Privacy, Health Insurance Portability And Accountability Act (HIPAA) Compliance, Electronic Medical Record, Telehealth, Patient Safety, Health Technology, Health Information Management, Clinical Informatics, Security Awareness, Personally Identifiable Information, Encryption, Help Desk Support, Medical Equipment, Desktop Support, System Support, End User Training and Support, Health Care, Patient Communication, Technical Support, Customer Support
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Hardware Troubleshooting, Operating Systems, Desktop Support, Network Troubleshooting, Network Infrastructure, System Configuration, Computer Hardware, System Support, Microsoft Windows, Information Systems Security, Mac OS, Information Technology, Software Installation, Technical Support, Operating System Administration, Networking Hardware, Data Storage, Network Security, Command-Line Interface, Peripheral Devices
Intermediate · Specialization · 3 - 6 Months

IBM
Skills you'll gain: Cloud Computing Architecture, Technical Support, Cloud Services, Cloud Deployment, Generative AI, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Cybersecurity, Cloud Platforms, Cloud Computing, Professional Networking, Help Desk Support, Data Storage, Desktop Support, Peripheral Devices, Information Technology, Artificial Intelligence, Customer Service
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Information Technology, Computer Hardware, Cloud Computing, Network Troubleshooting, Software Installation, Technical Support and Services, Cybersecurity, Cloud Infrastructure, Hardware Troubleshooting, Data Storage, Database Software, Operating Systems, Computer Networking, Computer Security Awareness Training, Computer Programming, Virtual Private Networks (VPN), Project Management
Beginner · Course · 1 - 3 Months

Skills you'll gain: Threat Modeling, Network Security, Threat Management, Vulnerability Management, Intrusion Detection and Prevention, Hardening, Computer Security Incident Management, Security Management, Cyber Threat Intelligence, Cyber Attacks, Incident Response, Cybersecurity, Network Protocols, Threat Detection, Bash (Scripting Language), Debugging, Linux, Interviewing Skills, Python Programming, SQL
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Network Troubleshooting, Network Performance Management, Technical Communication, Technical Support, Network Administration, Technical Documentation, Desktop Support, Help Desk Support, Problem Management, Network Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: IT Service Management, Technical Support, Desktop Support, Service Level, Help Desk Support, Customer Service, System Support, End User Training and Support, Remote Access Systems, Issue Tracking, Technical Communication, Technical Documentation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Cyber Threat Intelligence, Malware Protection, Peripheral Devices, Personally Identifiable Information, Remote Access Systems, Hardware Troubleshooting, Threat Detection, Desktop Support, Threat Management, Help Desk Support, Network Support, Cloud Services, Cybersecurity, Mac OS, Computer Hardware, Microsoft Windows, Technical Support and Services, Electrical Safety, IT Management, Cloud Security
Beginner · Specialization · 1 - 3 Months
IT Support refers to the services and assistance provided to users of technology, including hardware, software, and network systems. It is crucial because it ensures that technology operates smoothly, enabling businesses and individuals to maximize productivity. Effective IT Support helps resolve technical issues, maintain system security, and provide guidance on using technology effectively. As technology continues to evolve, the importance of IT Support grows, making it a vital component of any organization.
A career in IT Support can lead to various job opportunities, including help desk technician, technical support specialist, IT Support analyst, and network administrator. These roles typically involve troubleshooting technical issues, assisting users with software and hardware problems, and maintaining IT infrastructure. With experience, you may also advance to positions such as IT manager or systems administrator, where you can oversee larger teams and more complex systems.
To succeed in IT Support, you should develop a range of skills. Key technical skills include knowledge of operating systems, networking, and troubleshooting techniques. Additionally, strong communication skills are essential for effectively assisting users and explaining technical concepts in an understandable way. Familiarity with customer service principles and problem-solving abilities will also enhance your effectiveness in this role.
Some of the best online IT Support courses include the Google IT Support Professional Certificate and the IBM IT Support Professional Certificate. These programs provide comprehensive training in IT fundamentals, troubleshooting, and customer service skills, preparing you for a successful career in IT Support.
Yes. You can start learning IT support on Coursera for free in two ways:
If you want to keep learning, earn a certificate in IT support, or unlock full course access after the preview or trial, you can upgrade or apply for financial aid.
To learn IT Support, start by exploring online courses that cover the fundamentals of technology and troubleshooting. Engage with interactive content, participate in forums, and practice your skills through hands-on projects. Additionally, consider seeking internships or volunteer opportunities to gain real-world experience, which can enhance your understanding and confidence in the field.
IT Support courses typically cover a variety of topics, including computer hardware, software installation and configuration, networking basics, and troubleshooting techniques. You may also learn about customer service skills, cybersecurity principles, and the use of various IT Support tools. These topics provide a well-rounded foundation for anyone looking to enter the IT Support field.
For training and upskilling employees in IT Support, courses like the Microsoft IT Support Specialist Professional Certificate and the Healthcare IT Support Specialization are excellent choices. These programs are designed to equip individuals with the necessary skills to excel in IT Support roles, making them suitable for workforce development.